Responsibilities
CLEAR ON OUR SIDE. CLEAR ON YOURS.
Apollo handles the agreed marketing work.
That can include the website, online presence, advertising, review requests, and the systems that support follow-up and appointment handoffs. We explain what is included in your scope and how we’ll check progress.
Your business delivers the service.
You provide accurate project information, approvals, and access. Your office or designated contact handles the human conversations agreed in the plan. Your team owns estimates, pricing, crews, and project delivery.
If a handoff needs both sides, we agree who does what.
After kickoff
YOU SHOULDN’T HAVE TO GUESS WHAT’S HAPPENING.
Know what is happening next.
We gather the right access, confirm the people involved, and put the agreed work into place. Requests for your feedback come with context so you know what you’re looking at.
Understand the progress.
Monthly reporting covers completed work, what the results show, and what comes next. An inquiry, an appointment, an opportunity, and collected revenue mean different things. We keep that distinction clear.
Reach someone when you need help.
Our usual response expectation is 24–48 hours. Automated replies to homeowners are a separate part of the customer follow-up process.